Healthcare
Multi-site healthcare network — leadership alignment
Each site VP was running a different version of 'continuous improvement.' The frontline was confused and disengaged. A one-day executive offsite aligned five sites on three priorities, shared metrics, and visible leader behaviors.
- Single one-page strategy adopted across all 5 sites
- Engagement scores rose 22 points across two pulse surveys
- Site VPs aligned on metrics, language, and visible behaviors
