Process improvement, root cause analysis, and Yellow Belt & Green Belt certification built for B2B SaaS, fintech platforms, and high-growth tech companies.
Technology & SaaS · Featured case study
A B2B SaaS platform's top-three chronic incidents kept recurring after each post-mortem. A two-day structured RCA with product, eng, and support produced verifiable root causes — and the recurrences stopped for two quarters.
Every engagement is scoped to your real processes, your terminology, and your business goals — not generic case studies.
Two-day structured RCA sessions using 5 Whys and Fishbone — applied to chronic incidents and defects with the right product, eng, and ops people in the room. Routinely takes recurrence from monthly to zero across two quarters.
DMAIC-led reduction of cycle time on onboarding, billing, support, and provisioning workflows — surfacing handoffs, queues, and tool-switching waste that erode customer experience.
Yellow Belt (2 days, on-site or virtual) for product, engineering, support, and ops teams. Green Belt (5 days, on-site) for project leaders running DMAIC work on incident, lead time, and quality problems.
Cross-functional mapping of workflows spanning Jira, Salesforce, HubSpot, Zendesk, GitHub, and internal tools — quantifying handoffs, rework, and tool-switching waste teams have stopped seeing.
Stop firefighting incidents. Get to the real cause so the same problems stop coming back.
Learn moreVisualize how cross-tool workflows actually run so teams can see waste, handoffs, and rework clearly.
Learn moreBuild the systems, behaviors, and metrics that make excellence repeatable across product and ops teams.
Learn more“Our onboarding cycle had become five teams blaming each other in Slack. One mapping session across Salesforce and Jira and the bottlenecks were impossible to argue with. We pulled time-to-activation from 47 days to 19 — and the cross-functional friction quietly disappeared with it.”
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The 8 wastes apply to Salesforce, Jira, GitHub, and Slack just as cleanly as to a factory floor. We'll map your onboarding, release, or support workflow and surface the handoffs killing your velocity.
