“If the same problem keeps showing up, you haven't solved it yet.”
Stop firefighting symptoms. Get to the real cause so problems stop coming back.
to move from symptom to true root cause
of recurring issues trace to fewer than 3 causes
A3 your team can reuse on every future problem
Most 'solutions' fail because the team never agreed on the actual problem. RCA forces clarity — and once a team experiences a problem that finally stays solved, the methodology sells itself.
fewer recurrences when causes are verified, not guessed
5 Whys, Fishbone, Pareto — taught and applied live
A3 captures the whole problem, end to end
An anonymized snapshot from a recent engagement. Names and identifying details changed — outcomes and methodology are real.
Data & returns review
Week 1
RCA workshop
Days 1–2
Counter-measure pilot
Weeks 2–6
Verification window
Months 2–6
3
Prior 'fixes' attempted
2
Verified root causes
Monthly
Recurrence (before)
0
Recurrence (after, 6 mo)
Figures rounded and lightly anonymized to protect client identity.
Headline outcome
100% recurrence eliminated
Could your team see a result like this? The only way to know is a 30-minute conversation about your process.
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The exact same methodology — applied to software, SaaS, IT, marketing, or professional-services workflows. Anonymized snapshot from a recent engagement.
Headline outcome
0 P1s in next 2 quarters
Same DMAIC, RCA, mapping, and standard-work tools — applied to digital workflows like Jira, Salesforce, HubSpot, GitHub, Asana, and Notion.
Annualized savings
~$540K / yr
6 P1s avoided × ~$65K blended cost per incident (engineering response, SLA credits, and at-risk renewal exposure) plus −88% MTTR on the related class.
When the same problem keeps returning, the team is solving symptoms — not causes. Structured root cause analysis using 5 Whys, Fishbone, and Pareto helps teams find and fix what's actually broken.
Up next
DMAIC Project Coaching
Anonymized snapshots from real engagements. Filter by industry or outcome type to focus on the proof that matters most to you.
“The team walked in skeptical and walked out with a working improvement and a control plan to keep the gain.”
— Engagement sponsor, Medical device supplier
Outcome
100% recurrence eliminated
Headline outcome from a recent engagement
Identifying details changed. Methodology and results are real.
“We thought our velocity problem was a hiring problem. Two hours mapping our sprint workflow proved it was a meeting and review-queue problem.”
— VP of Engineering, B2B SaaS
Outcome
+18%
Story-point throughput in 60 days
Identifying details changed. Methodology and results are real.
“Coaching pulled 14 stalled FinOps and reliability projects across the line. Finance signed off on every dollar, and our P2 incident count dropped by a third.”
— Director of Cloud Engineering, Enterprise IT / Cloud
Outcome
$1.1M
Validated cloud cost savings
Identifying details changed. Methodology and results are real.
“Daily huddles changed the cadence of the entire plant. Issues that used to die in monthly reports get solved by lunch.”
— Plant Manager, Consumer Goods Manufacturing
Outcome
+11pt
OEE improvement, no capex
Identifying details changed. Methodology and results are real.
“Two hours of waste-walking surfaced months of buried problems. Overtime was down inside 60 days.”
— DC General Manager, Distribution & Logistics
Outcome
−28%
Overtime reduction in 60 days
Identifying details changed. Methodology and results are real.
Specific to Root Cause Analysis Sessions — scheduling, format, prerequisites, and what to expect.
No prior certification is required. Root Cause Analysis Sessions is built so anyone in the room — from frontline operators to senior leaders — can contribute on day one. We meet your team at their current level and build from there.
Standard duration is 1–2 days per problem. Schedules are flexible — full days, half-days, or split across weeks to fit your operations. We finalize the cadence with your sponsor before booking so it works around real production and staffing constraints.
Yes — delivery is workshop + live coaching. Onsite is best when the work is physical or floor-walks add value. Remote works well for office, knowledge, and multi-site teams. Hybrid (a facilitator onsite plus remote breakouts) is increasingly common for distributed organizations.
Quality teams, Engineering, Operations get the most out of it. We strongly recommend including an executive sponsor for the kickoff and close-out — alignment at that level is what turns workshop output into real change.
Most teams identify quick wins during the workshop itself and deliver verified root causes — not assumptions within 30–90 days. Larger structural improvements typically land within one to two quarters once the control plan is in place.
Yes. Every engagement starts with a short scoping call to tailor examples, exercises, and templates to your industry, your terminology, and the specific processes you want to improve. Generic case studies don't make it into the room.
Facilitation by a Master Black Belt, all materials and templates, a documented output (current-state map, charter, A3, or control plan depending on the workshop), and a 30/60/90-day follow-through plan. We can also bundle coaching for project leaders if you want execution support.
Typical cohorts run 8–20 people for hands-on workshops and up to 30 for training-style sessions. Smaller groups go deeper; larger groups build wider capability. We'll recommend a size based on your goal during the consultation.
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