Professional Services — Lean Six Sigma articles
In-depth Lean Six Sigma articles for consulting, accounting, advisory, and law firm leaders — billable utilization and realization, client onboarding cycle time, and billing-to-cash collection.
4 articles
Lifting Enterprise IT Change Success Rate with Lean Six Sigma: A Master Black Belt's Change Management Playbook
Most enterprise IT shops run a 78% change success rate against a 95% target — and the failed 22% generate 60% of all P1 incidents. The lever isn't a stricter CAB; it's risk-based change classification, pre-deployment validation, and structured rollback design. Here's the playbook.
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Lifting Billable Utilization and Realization with Lean Six Sigma: A Master Black Belt's Professional Services Playbook
Most professional services firms run at 62% utilization and 80% realization, then explain the gap with 'client mix.' The lever is the staffing process, the WIP review, and the write-down discipline. Here's the playbook firm leadership uses.
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Cutting Professional Services Client Onboarding Cycle Time with Lean Six Sigma: A Master Black Belt's Engagement Launch Playbook
Most firms take 4–8 weeks from signed engagement letter to first billable work, and the first impression is bureaucratic, not advisory. The lever is the intake process, conflict checks, and kickoff design. Here's the playbook engagement leaders use.
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Cutting Professional Services Billing Cycle and Days Sales Outstanding with Lean Six Sigma: A Master Black Belt's Cash Collection Playbook
Most firms close the month, then take 12–18 days to issue invoices, then wait 75 days to collect. The lever is the WIP-to-invoice cycle, the partner approval loop, and the dispute-resolution flow. Here's the playbook firm CFOs use.
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