Government — Lean Six Sigma articles
In-depth Lean Six Sigma articles for city, county, state, and federal leaders — permitting cycle time, benefits eligibility backlogs, and DMV wait-time reduction that holds across administrations.
3 articles
Cutting Government Permitting Cycle Time with Lean Six Sigma: A Master Black Belt's Public-Sector Playbook
Most permitting offices run a 42-day median cycle time on what could clear in 9. The lever isn't a new portal — it's the queue, the handoffs, and the rework loop. Here's the playbook public-sector leaders use to compress it.
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Reducing Government Benefits Eligibility Backlogs with Lean Six Sigma: A Master Black Belt's Caseworker Playbook
Most state benefits agencies are running 90,000-case backlogs that grew during a crisis and never came back down. The lever isn't more caseworkers — it's the rework loop and the document-pending cycle. Here's the playbook.
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Cutting DMV and Motor Vehicles Wait Times with Lean Six Sigma: A Master Black Belt's Constituent-Services Playbook
Most DMVs run a 64-minute average wait and a four-week appointment backlog. The lever isn't more counter staff — it's transaction routing, demand smoothing, and the no-show cycle. Here's the playbook that gets it under 12 minutes.
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